FAQ
Is Under The Sun Conditioning Treatment meant to be used as a daily rinse or weekly treatment?
Both! Our conditioning treatment can be used as a daily rinse and/or left in weekly as a deeper penetrating treatment anywhere from 10 minutes plus. Additionally, Under The Sun ® conditioning treatment can be left in to dry naturally on medium to coarse textured hair in conjunction with Under The Sun® Leave-In to further define a natural curl or wave pattern.
Are all of your hair products safe for colored hair?
Yes! All of our hair products are color safe. Color has a tendency to fade when oxidized so we don’t use any parabens, sulfates, or sodium chlorates in our formula. Instead, we use a blend of botanical extracts that deflect the sun, salt, heat, & humidity to help maintain the life and integrity of your color.
What hair types do Under The Sun® products work on?
Our trio of strategically formulated products work wonders on all hair types. From fine, thin strands, to super thick, coarse locks—we’ve got you covered. You’ll never have to worry about your hair being weighed down and you can rest easy knowing frizz will no longer be an issue.
How can I track my order?
Just reference the tracking number from your shipping confirmation email to check your order status. If you have any questions, we are more than happy to lend a hand. Please send emails to info@underthesun.com
What is your return policy?
Your satisfaction is our main priority. Items purchased from our company can be returned for a full refund within 10 days from the date of receiving an order. We can only accept returns that were purchased directly from our website. Refunds are credited to the original payment only. All returns are processed at the address below:
ATTN: Under The Sun Returns
25 NE 2nd Ave. Ste 112
Delray Beach, Fl. 33444
We don’t cover the cost of shipping for general returns. If your received the wrong item or a defective product, please email us at info@alwaysunderthesun.com to request a return label.
We offer exchanges for products of equal or lesser value.
